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""We have used you on three different occasions and have referred you to many. You make the process so easy-We love having parties because of you!""
Client Survey Comments,
Anonymous
 

 

We’re working to make your rental pickup & drop off experience AMAZING!

Monday - Saturday: 8am - 5pm

#100-50 Fell Avenue, North Vancouver, BC V7P 3S2

604-986-5651

When do I need to have my order in by?

The sooner the better is our motto; this ensures availability and peace of mind! New orders & order revisions can be made up to 4pm two days before the scheduled pick up date.


Can I revise my order on the day of my pick up or when I'm there?

All orders are pre-packed, organized, and quality checked the day before the pickup date. We highly encourage people to complete their order changes by 4pm two days before their pick up date. Due to high activity levels throughout our operations, changing an order on the spot or the day of will result in additional fees and a wait time. We request at least 2 hours’ notice, when possible. You will be invited to wait or return depending on the time needed to get your order together.


Can I place a new order on the day I need to pick up my order?

All orders are pre-packed, organized, and quality checked the day before the pickup date. We highly encourage you to have your order placed well in advance or at the latest by 3pm the day before the pickup date, rush packing fees will apply. Should an order be placed the day of the pickup date we will request a minimum of two hours to put the order together. We ask you to wait or return later to pick it up.


Is there help to load & unload my vehicle at the Pickup Depot?

Our Depot is designed to make your self-service pickup easy and enjoyable; we provide carts, dollies and tie down supplies for use in loading and unloading of your vehicle. A Lonsdale associate will be available to assist if required.

© 2005 - 2017 Lonsdale Event Rentals. All Rights Reserved. 8010 Winston Street, Burnaby, BC, V5A 2H5. 604-422-8999

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