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""We have used you on three different occasions and have referred you to many. You make the process so easy-We love having parties because of you!""
Client Survey Comments,
Anonymous
 

Terms - Standard Delivery Terms & Conditions

Standard Delivery Terms and Conditions

1.0 Standard Delivery

With a Standard Delivery, your Lonsdale Event Rentals driver will unload your rentals from the truck and stack them in a location that is accessible, unobstructed, level and is within approximately 100 feet of the delivery trucks parked location. 

These areas include: loading bay, grade level driveway, yard, open park, front door, lobby, porch or garage.

Please take note that set-up, installation & equipment connections are not included with the Standard Delivery Service by drivers, with the exception of special equipment.  


2.0 Special Equipment Exceptions

For dance floors, staging and propane equipment our drivers will provide set-up, installation and equipment connections. 

Please note that a power supply may be required to completely test the cooking equipment on site. If a power supply is not provided, Lonsdale Event Rentals may not be able to properly test the equipment. This may result in unexpected equipment failure. 

 

3.0 Standard Driver Return

With a Standard Driver Return, your Lonsdale Event Rentals driver will pick-up your rentals from the address as confirmed with you, in a location that is accessible, unobstructed, level and is within approximately 100 feet of the delivery trucks parked location.

These areas include a: loading bay, grade level driveway, yard, open park, front door, lobby, porch or garage. 

Be sure to prepare all rentals as they were delivered to you prior to the truck’s arrival. All of the rentals must be stacked, bagged, and packaged into their original containers.  Tables and chairs must be folded, stacked and ready for pick-up as well. Orders not prepared for pick-up, may incur additional labour charges or drivers may need to return at a later date and time and is subject to additional rental and/or delivery charges.

 

4.0 Onsite Labour Fees

Unscheduled and unexpected labour may affect other deliveries and will be subject to labour fees. 

Labour fees will apply if the delivery team arrives and there are stairs, excessive distance, elevators, steep driveways and other conditions not notified at least two (2) business days in ADVANCE of delivery date.  Labour fees will apply to Driver Return pick-up if orders are not properly prepared for pick-up, wait times to access site are required or other conditions that require the delivery team to spend additional time to complete the return pick-up. 

Customer must advise if additional cartage needs are required prior to delivery and/or driver return pick-up date. If notified our delivery team dispatch is able to plan and account for extra time and may be able to waive the labour fee. 

Any labour required on-site, not included in the Standard Delivery will be subject to additional labour fees.


4.1 Onsite Wait Fees

If drivers are unable to access site to begin loading/unloading upon arrival wait times will be recorded in 15-minute increments and charged an additional labour fee.


4.2 Fees Breakdown 

Standard Labour Rate
(reflects 1 driver and 1 truck)
 

$85/hour for 1 labourer, charged in 15 minute increments
at $21.25

Extra Labourer Rate

$55/hour for each extra man onsite, charged in 15 minute
increments at $13.75

After-Hours Labour Rate
(reflects 1 driver and 1 truck)
 

$170/hour for 1 labourer, charged in 15 minute increments
at $42.50

After-Hours Extra Labourer Rate

$110/hour for each extra labourer, charged in 15 minute
increments at $27.50

 

5.0 Theft & Loss

Customers are responsible for items from the time they are dropped off, to the time they are picked up or returned to LONSDALE Event Rentals. Product theft or damage between those times is the responsibility of the customer.

 

6.0 Safe Conditions

Drivers have the right to refuse any delivery/pickup that they deem as unsafe or hazardous to their safety. 

 

7.0 Dock Deliveries 

Due to the unpredictability of the ocean, we are unable to deliver rentals onto moving docks or boats. 


8.0 Custom Delivery

Orders that have met the delivery zone’s minimum rental value for delivery may need Customized Delivery Service if the delivery requires one or more of the following:

  1. You require delivery outside of Zone 1 or 2 – see Delivery Map online: http://lonsdaleevents.com/index.php?a=delivery.
  2. The delivery location has stairs, elevators and/or requires drivers to travel by foot greater than 100 feet of the delivery truck with your items.

Call us today to get a customized Delivery Service quote! 604-422-8999. 

© 2005 - 2017 Lonsdale Event Rentals. All Rights Reserved. 8010 Winston Street, Burnaby, BC, V5A 2H5. 604-422-8999

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