Additional labour fees will be charged for orders with extreme distance from parked truck, elevators, orders not properly packed for pick up, wait times to access site or other conditions that require additional time.  Onsite labour/wait fees will apply as well as the per unit labour cost per service required. 

We charge a small fee when elevators are involved to get to the drop off or pickup destination as elevators are often shared with the public and require added onsite time that cannot be estimated in advance. These conditions must be communicated at time of booking so our team can provide the most accurate pricing.  Failure to communicate delivery and pickup instructions will result in onsite fees in addition to the per unit base rate below. 

If our team is unable to access the drop off or pickup location within your scheduled service window, as pre-arranged could result in a missed delivery or pickup and will need to be rescheduled as available by our team. A second delivery or pickup fee, as well as a same day service request fee (if applicable), will be charged based on the newly discussed day and time.