Your orders safe delivery is our promise.
How It Works
Once you have selected your items and confirmed your order, the next step is to arrange for all your items to arrive at your event.
For your convenience, and flexibility, our rates are one-way rates; in case your delivery and pickup needs differ from each other.
Standard Delivery Service
Standard service includes drop off to and pickup from one specific pre-designated area at the address provided, near the trucks parked location. Up to twelve (12) stairs or one (1) flight at no extra fees. Details regarding elevators, added labour and setup or takedown options and rates are listed below.
Preparing Your Order for Collection
Please have all rentals taken down, stacked, and placed back in the crates and containers you received them in. If the items are not put back in the correct transport containers, this may result in breakage or other damage. Please note that if our drivers determine the items not safe for transport, added onsite labour fees may be charged to repack the rentals. Sometimes our drivers can’t see this right away, so may proceed with collection. In this case, items returned in the incorrect crates, and therefore damaged in transport, will be added to your final receipt
Sunday, Late Night & After Hours Pick Ups
Lonsdale Event Rentals does not provide transportation services outside of our regular transportation hours of 8am-5pm, Monday through Saturday.
Delivery Zones & One-Way Rates
Monday – Saturday 8:00 am – 5:00 pm
Minimum to Qualify
Burnaby, Horseshoe Bay, New Westminster,
Annacis Island, Lions Bay, Port Moody, Richmond
Anmore, Belcarra, Cloverdale, Coquitlam, Delta, Furry Creek, Langley, Maple Ridge, Pitt Meadows, Port Coquitlam, Surrey, Tsawwassen, White Rock
Abbotsford, Aldergrove, Chilliwack, Mission, Squamish, Whistler
Tuesday – Thursday 8:00 am – 5:00 pm
Agassiz, Bowen Island, Harrison, Hope, Pemberton
Please note that each zone has an order minimum to qualify for delivery. This minimum must be met before taxes and delivery charges. Orders that do not meet the minimum can add a supplemental fee to bring their order up to the minimum to qualify them.
**Zones 5 is available Monday though Friday October 1-November 30 and January 1-April 30.
We may be able to offer 2-hour windows for Zone 1 service area only – contact us for pricing, availability and details.
We are excited to offer you Free Zone 1 Delivery and Pickup!
Delivery and Pickup must:
- take place within Zone 1 (Burnaby, Horseshoe Bay, New Westminster, North Vancouver, West Vancouver, Vancouver*).
- be an all-day. 8am-5pm, 9-hour delivery /pickup window, Monday through Saturday
- $50 rental minimum to qualify
- must be quoted or booked after February 3, 2022
- this fee reduction can only be applied up to two (2) times per order.
Have questions about this promo? Chat with us below or contact us!
*excludes UBC Campus.
When will additional charges apply?
We are here to go above and beyond our call of duty to save you time and manpower on timely setup. We offer unstack, setup, stack or takedown service on some of our rental products, please refer to the Labour Fees Table for more information.
Additional labour fees will be charged for orders with extreme distance from parked truck, elevators, orders not properly packed for pick up, wait times to access site or other conditions that require additional time. We charge a small fee when elevators are involved to get to the drop off or pickup destination as elevators are often shared with the public and require added onsite time that cannot be estimated in advance.
Please advise of these obstructions when placing your order.
Additional labour fees will be charged for orders with extreme distance from trucks parked llocation.
Items not ready for pickup as scheduled will incur an additional $25.00 flat administration fee plus the per unit takedown/stack fee noted in the Labour Fees Table.
When will additional charges apply?
Elevator Access to Drop Off and/or Pick Up Destination
$25.00 per service
Unstack & Setup $2.50 / piece
Unstack & Setup $1.50 / piece
Tents & Weights
Setup $10.00 / piece
Setup $10.00 / 1-4 walls per tent
Pipe & Drape
Setup $10.00 / 6-10’ section
Onsite Wait Time for Access
$85.00 / hour / person
Inhouse Labour: tape removal, string removal, sorting, etc
$45.00 / hour