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How it works
How it Works
Step One: Obtain a Quote
This can be done in three ways:
- Adding items to your shopping cart on our website
- Emailing us at events@lonsdalevents.com
- Call our Event Rental Specialist at 604-422-8999
We will email you a PDF copy of your quotation for your review.
Step Two: Confirm Your Rental Order
Once you’re ready to confirm your rental, please call us with your credit card details (VISA or MC only). Your items will be reserved for the requested dates upon confirmation. Without this, items remain available to other clients.
After confirming, your quotation becomes a reservation, and the inventory is held for your order.
Order changes are allowed while your rental is in reservation status. Each change will be reflected in a new PDF copy sent to you for review. Only the most recent version of the reservation is honored, so please confirm that all details are correct.
Two business days before your order-out date, the full balance will be charged to your card on file, prompting our warehouse to prep your items for delivery.
All changes must be requested by email or phone and confirmed by an Event Rental Specialist. If you haven’t received confirmation, the change may not have been received.
Step Three: Return Your Rental Order
Once rental items are returned and counted Lonsdale Event Rentals will send a copy of the invoice/receipt showing the closing of the rental contract and the total payment received.
If any rentals with a replacement cost over $75.00 are missing, we will let you know by email prior to charging your card on file. If any items have been damaged, full replacement fees will be charged.
Final Changes - Cut-off Time
All orders are pre-packed, organized, and quality checked the day before the pick-up date.
To ensure availability and your peace of mind – we strongly recommend that new orders and order revisions be made well in advance or at the latest by 5pm, three (3) business days before your scheduled delivery or self pick-up date. And must be communicated to us and confirmed back by 3:30pm, 1 business day in order to make it on the truck.
Order Revisions/Cancellations
You can make changes to your order 24/7 here.
Revisions can be made to your attached rental reservation up to 5pm three (3) business days before your scheduled delivery without any cancellation fees. Additions are subject to availability.
Reductions or cancellations requested within two (2) business days will be subject to a cancellation fee. Additions within two (2) business days are subject to availability.
Details changed via email or phone cannot be guaranteed unless changes are captured in a copy of the reservation emailed to you. Should any conflict arise, the latest copy emailed to you will be honoured.
Standard Rental Rate
Lonsdale Event Rentals’ standard rental rate allows for up to 4-days of time out of inventory for rental use starting the first day the items are out of inventory (i.e. packaged and awaiting delivery or self pick-up).
Prices on the website are subject to change. Once a reservation is placed and payment method is provided, prices are locked-in as quoted.
Extended Rental Rates
Payment
Full payment will be processed two (2) business days prior to your scheduled delivery date. Once payment is received, your items will be taken out of inventory, packaged and a quality check conducted. Your rental items will be loaded for delivery as indicated on the rental reservation.
Your order will not be released until full payment is processed.
Any changes to the payment credit card, must be called in by 8am two (2) business days before your rental order is out date to avoid any additional fees. Any change to the payment credit card requested two (2) days or less before the order out date will be subject to a processing fee of $25. No changes to the payment credit card is available after the order has been delivered or picked-up.
Unused Rental Items
Condition of Returned Items
Prior to the start of your scheduled collection window, all equipment should be free of food and replaced in their appropriate containers.
- Linens should be dry and refuse free to prevent mildew and staining, and placed in the linen bag provided for their return.
- Tables, chairs and other rental items should be folded and gathered in a single location for a convenient pickup.
Responsibility for Equipment
Statutory Holidays
LONSDALE Event Rentals is closed Sundays and Statutory holidays. After hours delivery and return fees apply for services requested on a Sunday, or you can schedule your return for the next business day, at no extra cost.